Shipping policy

Last updated: August 5, 2026

RoofRigor sells digital products. No physical goods are shipped under this policy.

Electronic delivery

After successful payment, the customer will normally receive access electronically through a download link, order-confirmation email, order-status page, customer account or another delivery method identified during checkout. Delivery may be delayed while a payment is pending, under review or undergoing fraud-prevention checks.

If a download does not arrive

Customers should confirm that the purchase was completed, verify the email address used at checkout and check spam, junk and promotions folders. If access is still unavailable, email support@roofrigor.com with the purchaser’s name, order number and purchase email address.

Customer responsibilities

The customer is responsible for:

providing a valid and accessible email address;

using a compatible device and suitable software for the disclosed file formats;

downloading and securely storing a local backup of purchased files;

protecting download links, account credentials and licensed materials from unauthorized access; and

complying with the applicable licence and permitted-use terms.

Download access

Download links may be subject to reasonable security controls, technical limits or expiration. RoofRigor does not guarantee that files will remain hosted for permanent re-download. Customers should save a secure backup promptly after purchase. RoofRigor may restore access where the order can be verified and the applicable product remains available, but restoration is not guaranteed indefinitely.

Updates

Where a product description includes updates, the included update period begins on the original purchase date. Unless the product page states otherwise, eligible RoofRigor document systems include updates released during the first 12 months after purchase. The version already purchased may continue to be used afterward, subject to the licence terms, but future updates may require renewal or a new purchase.

No shipping or customs charges

Because products are delivered digitally, RoofRigor does not charge physical shipping, handling, customs or import-delivery fees. Applicable sales taxes may still be charged based on the order and customer location.

Delivery support

Delivery support covers access to purchased files and reasonable assistance opening or downloading them. It does not include project-specific consulting, technical opinions, code interpretation, report review or professional sign-off.