RoofRigor support is available for order access, digital delivery and general file-use questions.
Email support@roofrigor.com. We aim to respond within one to two business days.
Before contacting support
- Confirm that the payment and order were completed.
- Check the email address used at checkout.
- Review spam, junk and promotions folders.
- Try the download link from the order-confirmation or order-status page.
- Save the files to a local computer before opening or extracting them.
For faster assistance
Include your order number, purchase email, product name, licence tier, device and software being used, plus a screenshot or exact wording of any error.
Download and file support
Standard support includes reasonable assistance with missing download links, corrupted delivery files, ZIP extraction and opening the supplied PDF, Word or spreadsheet formats. Customers are responsible for using compatible software and securely backing up purchased files.
Licence questions
Individual, Team and Company licences have different named-user limits. Review the Terms of Sale and Licence Terms before sharing files or adding users.
Support boundaries
Standard support does not include customization, implementation, project-specific technical opinions, roof-system design, building-code interpretation, insurance-claim strategy, legal review, report approval, quality assurance of user work or professional sign-off unless separately agreed in writing.
Protect client information
Do not submit confidential client files, complete inspection reports, claim documents or unnecessary personal information. Send only the minimum information required to explain the technical issue.