Last updated: August 5, 2026
This Digital Product Refund Policy applies to downloadable products, templates, forms, guides, spreadsheets, document systems and other digital materials sold by RoofRigor Corp. through RoofRigor (collectively, the “Digital Products”).
Digital products and immediate access
Digital Products are supplied electronically and may be made available immediately after successful payment. Because access cannot ordinarily be returned in the same way as a physical product, purchases are generally final once a download link has been issued, the files have been accessed or downloaded, or the applicable licence has been activated.
When a refund may be considered
RoofRigor will review a refund or replacement request where:
- the same Digital Product was purchased more than once by mistake;
- the customer did not receive access because of a verified delivery failure that RoofRigor cannot reasonably correct;
- the delivered files are corrupted or technically unusable and RoofRigor cannot provide working replacement files;
- the Digital Product is materially different from its published description and the issue cannot reasonably be corrected; or
- a refund is required by applicable law.
Where appropriate, RoofRigor may first provide a replacement download, corrected file, updated version or reasonable troubleshooting assistance before issuing a refund.
Situations that generally do not qualify
Except where required by law, refunds are not normally provided for:
- change of mind, accidental purchase other than a verified duplicate, or failure to use the product;
- dissatisfaction with business, inspection, reporting, claim, legal, financial or other outcomes;
- lack of the knowledge, software, equipment or professional qualifications needed to use the files;
- compatibility issues where the applicable file formats or system requirements were disclosed before purchase;
- requests made after files have been accessed, copied, customized, distributed or used in a project; or
- a customer’s failure to comply with the licence or permitted-use terms.
How to request assistance
Email support@roofrigor.com with the purchaser’s name, order number, purchase email address, the product involved and a clear description of the issue. RoofRigor may request screenshots or other reasonable information needed to verify and troubleshoot the problem.
Approved refunds
Approved refunds are normally returned to the original payment method. Processing time is controlled in part by the payment provider and financial institution. If a purchase is refunded, the associated licence ends and the customer must stop using and delete all copies of the refunded Digital Product, except where retention is required by law.
Mandatory rights
Nothing in this policy excludes, restricts or replaces any consumer or statutory right that cannot lawfully be waived.