Contact RoofRigor

For product, order or download support, email support@roofrigor.com.

We aim to respond within one to two business days. Response times may be longer during weekends, statutory holidays or product launches.

Include with your request

• Your Shopify order number, when applicable
• The email address used at checkout
• The RoofRigor product and licence tier involved
• A concise description of the issue
• A screenshot of any error message, where useful

Please do not send confidential client information, complete roof reports, claim files or personal information unless RoofRigor specifically requests the minimum information needed to resolve a support issue.

Standard support covers

• Order and purchaser verification
• Missing or inaccessible download links
• Corrupted delivery files or replacement copies where available
• General questions about opening, saving or using the supplied file formats

Professional and project support

Standard product support does not include project-specific roofing advice, causation opinions, code interpretation, claim strategy, legal advice, report approval or professional sign-off.

For more details, visit the RoofRigor Support Centre or review the Professional-Use and Support Disclaimer.